A Countertop in Westport, CT, Has a Restored Shine After Our Top-Notch Stone Polishing Service

July 03, 2024

Marble is a beautiful, stylish, and durable natural stone, perfect for any area of the home. However, it is vulnerable to damage and can lose its shine and appeal without proper care. Daily use and harsh cleaning products can cause long-term damage, which may require professional restoration. We recently received a request from a client in Westport, CT, dealing with a similar issue.


She had a gorgeous marble countertop, but the surface deteriorated over the years and looked dull and unappealing. The owner was unhappy with the countertop's appearance and knew she needed professional help to restore its gloss. After considering her options, she searched online for stone polishing services in Westport, Connecticut, and found a link to our website at the top of Google's results.

The homeowner had a wonderful experience on our user-friendly site. She enjoyed reading our blog posts and exploring our picture gallery, which showed her before and after pictures of our work. The high quality of our previous jobs impressed her, and she felt confident to request a free evaluation at her convenience by filling out our online scheduler.

Sir Grout upholds a professional image that reflects our commitment to delivering exceptional service. Our vehicles and equipment are meticulously maintained and labeled, allowing easy identification upon arrival. We always arrive on time, dressed in sharp uniforms, and equipped with the knowledge and expertise to tackle any hard surface issue.

We quickly assessed the countertop and noticed the marble surface was in poor condition and badly etched. We described etching as a corrosive chemical reaction in the stone that removes its surface layer to reveal the raw marble beneath. This happens when acidic substances come into contact with the marble for too long, resulting in permanent damage, discoloration, uneven texture, and loss of its polished finish. Additionally, we observed that the surface was not properly sealed, which could cause more damage and decay over time.

After the inspection, we recommended our stone polishing service to fix the problems. Our restoration process uses professional-grade equipment and exclusive products that always deliver excellent results. We offered a no-obligation quote and provided a detailed description of all the steps involved in the process, assuring her we would restore the shine to the marble surface.

The homeowner approved our proposed solution, and our reasonable quote met her expectations. Therefore, she requested our services and scheduled a convenient date for us to return and complete the job.

We are committed to honoring our promises and ensuring a safe environment for all our customers. From the initial free quote to the completion of the project, we handle every area with the highest level of care and attention. We returned on the scheduled date and time, fully prepared to restore the countertop. After setting up our equipment, we proceeded with our multi-step process, keeping our client informed and addressing all her questions about the job.

First, we deep-cleaned the countertop using our exclusive cleaner. Our product is stone-safe, with high-quality ingredients that won't leave a residue or damage the surface.

In the next step, we used low-grit diamond pads to hone the stone, gradually increasing the grit level until all the damage was removed. Honing resulted in a matte finish, so polishing is necessary for the stone to shine again. We continued grinding the stone with high-end polishing powders, making the marble surface glossy and reflective.

To finish the job, we applied an impregnating sealant to the surface. This sealant protects the stone against spills, water damage, etch marks, and stains. Additionally, it enhances the surface's overall appearance and makes maintenance easy. With proper care, the protection can last for a long time.

After completing all the steps, we cleaned up and invited our client to inspect the results. The owner was thrilled to see her marble countertop shiny and beautiful and expressed her satisfaction, saying our work had exceeded her expectations.

She thanked us for our exceptional performance and assured us she would recommend our services to family and friends with similar hard surface-related issues. She also intended to help spread the word about Sir Grout's outstanding products and services by leaving a five-star on Google.

Before leaving, we took some time to give our client some recommendations and helpful tips for better maintenance. We recommended keeping a weekly cleaning routine using pH-neutral and soap-free cleaners like Sir Grout's Natural Hard Surface Cleaner. Our product delivers remarkable results without damaging the stone, and it's non-toxic, making it safe for everyone in the home, including pets.

We advise against using soap-based products or substances with acidic properties as they contain harsh chemicals that can damage the marble. Additionally, they leave a residue that can dry on the surface, leading to discoloration, staining, and other issues such as etching.

Do you want to have a shiny marble surface? Don't worry, Sir Grout of Greater Fairfield County has top-of-the-line restoration processes that can revamp any surface in your home. Our talented techs are always ready to help, so please contact us today by calling (203) 702-4896 or by using our online scheduling option to schedule a free quote.